The Trackr Bravo Review

September 5, 2016GeneralEdward Kiledjian

The Trackr Bravo is a small watch battery sized Bluetooth Low Energy (LE) device that promises to help you locate your lost or misplaced items. The device costs about $US29 each and you attach it to your keys, put it in a bag, wallet or anything else you may want to locate (think pet collar).

You can use the Trackr apps to locate the item on a map and make it ring (if you are within Bluetooth range). You can also press the tiny button on the Trackr and make the app ring (even if the phone is set to silent) to locate it.

The final trick the Trackr Bravo can perform is initiating a separation alarm (if you enable it). As an example, you can set the separation alarm to on when in a restaurant so if you walk away without your keys, it will ring.

The last promise Trackr makes is that if you do lose an item and it comes within range of any other user with the Trackr app open (even in the background), you get a location ping for your lost device.

Its main competitor is the Tile and I'll also draw some comparisons.

Let's get physical

I bought a 3 pack from Best Buy Canada for $50 (was on special - regular price was $79). It is a small plastic disc that measures 1.2 inches in diameter and is 0.2 inches thick. It weighs a mere 0.3 ounces.

It is smaller and lighter than the Tile.

The Trackr Bravo has a small ring on top to attach it to a keyring and comes with round double sided tape if you want to attach it to something like a bicycle or other belonging.

There is a Trackr logo on one side (in the middle) and a small pairing / alert button under it.
I paired it with my trusty iPhone 6s Plus using the Trackr apps and it took all of 30 seconds.
The device is expected to run for one year on the included CR1616 battery (which is user replaceable). Unfortunately my 6 Trackr Bravos came with dead batteries. I sent a support request via email (following the directions on their site) and never received a reply.

“3 weeks after sending my first support request (and sent another one 2 weeks ago) The Trackr support has never responded.”

This is my first big issue. I sent them a tweet and 2 emails. Nothing. So I bought replacement batteries from Amazon which cost me $20 (for 10 batteries). This was my first annoyance. We are not over 1.5 months since I made my support requests providing proof of purchase and I have not received a response.

The apps did not warn me that the batteries were low (even though it does provide battery level in the device settings tab). I was able to paid my devices but they soon stopped responding. This is problematic if you batteries are low when you misplace or lose your item.

Tile does not allow you to replace the batteries but does warn you when the batteries are running low.

Because the Trackr has a user replaceable battery, it is not waterproof. My 3 pack included a plastic sleeve to make it more water resistant but this is a cheap flimsy plastic and my wife's Trackr fell out somewhere (before I had a chance to replace its battery) and we couldn't find it. How ironic. We lost the Trackr which is supposed to help us find lost items.

Usability

The separation alert (if enabled) does warn you if one of the paired items goes missing. I had a trackr in my wallet and enabled separation alert. When I purposely left the wallet with a friend and walked away in a restaurant, the alarm on my phone rang. The opposite also worked. I took my wallet and left my phone, my wallet started ringing.

Here is my second problem with The Trackr Bravo : The alarm is very weak.

There is an alarm and it does work but you may have trouble hearing it in a noisy restaurant. You can also set a custom alert tone using any MP3 on your device.

The Tile has a much louder alarm that makes locating lost items easier.

If you press the black pairing button the Trackr, it will sound the alarm on your phone (to help you locate it) and you can ring the trackr token from your phone's Trackr App.

As a test, a colleague hid my keys somewhere in the office (which is large enough to be out of bluetooth range). As soon as I opened the app, it showed me the last location if key the Trackr token was in but showed it greyed out (aka out of range). The bottom of the map screen shows the Bluetooth strength which is used to indicate how close or far the token is from the phone.

The Tile and Trackr are about the same here but the Tile has a more granular strength meter which is more useful.

As I walked around the office (and got closer to my token) the app started to show I was getting closer and switched the dull grey location to a green one. I then force the alarm (using the app) and I heard it sound but it was so low I had trouble identifying the location.

The Trackr says the alarm is 85db but it sounds much more muted to me. The Tile has a 90 db alarm but the sound is sharper and easier to identify.

I know the trackr website says a community of trackr users will help me find my lost items but I couldn't figure out how this works. A tweet requesting clarification just said "It works automatically". What does that mean? How? How do I ask the network of user to "search" for my lost item. Not much information is provided and Twitter support was less than useful. Again an email to support requesting help for this feature went unanswered. Surprise... Surprise...

Conclusion

Having used it for close to 1.5 months and having shared it with family, what do I think? It is worth the investment? The idea is good and I love the fact the battery is user replaceable but it had a tone of shortcomings.

My biggest complaint is the lack of response from support. Why did I have to buy replacement batteries for something I just picked up? Why is documentation so scarce and features like the global lost and found not clear?

The alarm is low and the location information is often too wishy washy to be useful. They have a home pluggable device called the Atlas which is supposed to help you locate the tokens with more accuracy but I couldn't get my hands on one to test it.

If you check out the Amazon reviews from verified buyers, you will see that many echo the same complaints I had. Poor battery life. Poor support. Low alarm. Slow reconnect when you do get close to the token. So my conclusion is to pass on The Trackr Bravo. Maybe the next iteration will be good enough to justify the $US29 price tag but this version certainly isn't.

HTC Desire 530 Android Smartphone review

September 1, 2016GeneralEdward Kiledjian

Customer

Reading most online device review sites will make you dizzy. It seems reviewers (professional and amateur alike) are chasing the next big phone. They want you to buy the beefiest phone currently available with crazy specs and a crazy price. Truth is that not everyone needs the latest and greatest, especially when it typically costs $800-1000.

I know a bunch of readers purchased the Motorola MotoG 2015 last year when I recommended it and this phone competes in that space. It is a decent mid-range phone for someone that wants a basic smartphone to browse the web, watch videos, listen to music and read the occasional PDF or Amazon book.

And it can be purchased online from HTC unlocked with minimal bloatware.

Specifications

5" 720p display in the front
1.1 GHZ quad-core Snapdragon 210 processor
1.5 GB of RAM
16 GB of internal storage
Micro-SD card expansion (up to 2TB)
8MP camera in back
5MP camera on the front
2200 mAH battery

If you want a slight spec bump, you can always opt for its bigger brother the Desire 626 which comes with some small and welcome improvements.

Let's get physical

The Desire 530 is a mid-range budget smartphone with a polycarbonate body and has a design reminiscent of previous desire phones. HTC is using a unique "pain splash" on the back they call MicroSplash. Microsplash is said to be unique for each phone and is a way to make the phone look unique and hip.

“Microsplash means each HTC Desire 530 will be slightly unique design on the back”

You can add lanyards since the phone comes with a lanyard loop hole (a grey one is provided in the box).

The power button is orange and nicely textured which means you can identify it with feel only. The plastic volume rockers feel very plastic but are functional and tactile.

The SIM and SDCard slots are behind a plastic flap (on the left hand side) and the flap feels flimsy and I was worried about breaking it. Ultimately being careful, It came off and was put back on without a hitch but you have to be careful.

HTC is known for its impressive sound quality. Although the HTC Desire 530 has 2 speaker grills on the front, the top one is the earpiece (for phone calls) and the bottom is the speaker. This is where I had high expectations. For me, good sound is a signature feature of HTC devices and here I was a bit disappointed. Whether I was playing OGG, MP3, local videos or clips streamed from youtube, the internal built-in speaker sounded very tinny with little bass (even for a smartphone).

The screen has a black border which makes the screen feel bigger than it actually is. I handed the phone to a bunch of friends and colleagues and many of them liked the smaller size of the phone. Many preferred the easy to hold one handed usability of this device compared to the gargantuan monsters being peddled by Samsung and Apple. I'm a big guy with big hands so I prefer a slightly bigger screen on my everyday carry devices. There is an option in the settings that allows you to hide the navigation buttons so you recover some extra space that way.

The screen is 720p and ultimately this isn't necessarily a bad thing. A lower display resolution means you should get better battery life (which is more important to the average user) but don't expect to use this phone with Google Cardboard. Additionally even at full brightness, the colors left a lot to be desired but it isn't any worse than the Motorola MotoG.

The HTC Desire 530 allows you to use the SDCard as flexstorage (aka Adoptable storage) on Android Marshmallow. This means you can add the SDCard capacity to the built in 16 GBs... well... sort of.. kind of.. This is an Android issue. Apps aren't all automatically copied on the SDCard (even if you use a fast one) and there were times when I filled the internal memory and the adoptable storage had GB of free space yet the phone kept giving me out of storage space warnings.My recommendation for all Android devices is to use SDCards as external storage to host large collections of music, movies and pictures.

Having used the HTC Desire 530 as my primary device for a couple of days, I noticed that there was slight lag when browsing a web page, scrolling a home screen with a couple of widgets. Opening apps takes a bit longer than I would hope and the phone slows down a bit with multiple apps are open in the background.

I tried playing a few games and the experience was ok. Strategy and role playing games worked well once loaded but more complex games like car racing either weren't supported or didn't work well.

Using the phone like a typical mid range consumer (some emails, some web browsing, some music with the screen off and a handful of calls) meant the device lasted a full day (8am - 9pm). This is probably the result of the 7209 screen and lower end processor. As long as you don't play too many games, the device should get you through the day. A clear win.

The stock camera app is basic with selfie, normal, panorama, HDR modes and video modes. I could complain that it isn't very customization but most users want to click a button and take a picture. Pictures taken in low light indoors or outdoors come our noisy and grainy. Images taken outside in good light are flat and not very engaging. I'm sure HTC can improve this with some software tweaks.

Software

The phone I am holding in my hands is running Android Marshmallow 6.0.1 with the June 2016 security updates. Security updates make me happy. HTC has layered their SenseUI on top of Android and it will be familiar to anyone that has used an HTC phone in recent years.

SenseUI has the vertical scrolling app drawer, blinkfeed and a relatively clean user interface.

I then loaded my Google tools such as the Google Now Launcher and Google Keyboard.. which is how I prefer to use Android devices. SenseUI isn't bad but nothing is quite as good as vanilla android.

The phone I received had no bloatware... None... Nada... Ziltch... Way to go HTC. This is something that can't be overstated. I love clean phones and love the fact chose this route. They could have made some extra cash by crapping up the phone with garbage apps but they didn't. Thank you HTC!

I asked HTC PR 2 questions:

Will HTC delivery Android Nougat to the Desire 530? If so when?
"We have not made any announcement re Nougat to HTC Desire 530."
What is HTC's commitment to delivering Android Security Updates?
"We are aligning resources around our most popular products where the most customers will benefit, and the roll-out may vary by regions and operators."

Conclusion

So what is my overall verdict? I think this is a decent phone for the price ($US179 or $CAD199). I know many people that have smartphones without any additional apps installed and that are looking for something affordable and usable. The HTC Desire 530 is a decent option for these people.

A second market could be travelers that want a second unlocked phone that can be used with a local SIM at the destination.

My other gripe is that we don't know if the Desire 530 will receive Android N (Nougat) or how regularly it will receive security updates. Security updates are more critical for me than an upgrade to Nougat.

Your phone calls and SMS messages aren't secure

August 31, 2016GeneralEdward Kiledjian

Image by Matthew Hurst used under Creative Commons License

In the above 2015 presentation, security researchers broke the secrecy around a protocol called SS7 and explained how a technically proficient user can "break it" and easily compromise your mobile phone call data and text messages. Seeing an opportunity, 60 minutes produced a popular segment that scared viewers and I still receive emails from readers asking if this is "a real thing".

Let's take a look at this together.

What is SS7?

SS7 is short for Signalling System 7 and is a carrier interconnect technology that allows one mobile carrier to connect to another and send calls and SMS to each other. It allows allows you to roam on another carrier's network when travelling. It is an old (1975) technology developed before the world went security crazy and thus is has much more basic security built in.

What can hacker access?

A skilled hacker can use SS7 to gain a huge amount of insight into the victims use of a mobile device. It will allow him (masculine being used for simplicity) to listen in on phone calls, forward phone calls, collect call metadata, ability to intercept SMS messages and ability to track the phone.

Think of all sites using SMS as a second factor authentication tool. Any bank, social network or other site using SMS to authenticate users are jeopardizing your security. Always choose another authentication option (other than SMS).

No one would be surprised if a government performed these types of tracking activities but SS7 makes it possible for anyone to do this.

Am I vulnerable to the SS7 hack?

Anyone using a smartphone (anywhere in the world) is vulnerable to the SS7 hack when using traditional mobile phone service (phone calls, SMS messages, etc),

How can I protect myself from the SS7 hack?

If you don't use traditional mobile phone services, your information can't be hacked with SS7. The only way to protect yourself is to use alternatives (which in most cases are better anyway).

As an example, instead of sensing plain SMS messages, you an encrypted messaging service like WhatsApp, Apple Messages, Google Hangouts/Allo, or any other encrypted messenger. To be clear, each of these has its own security issues which can lead to compromise but they are immune to the SS7 attack.

What about phone calls you ask? Many of the above text messaging alternatives also provide voice calling services which would also be immune to SS7 hacking because they use an encrypted data channel instead of the traditional mobile phone voice system. My favorite encrypted calling app is still Signal (which was even endorsed by Edward Snowden).

Preventing phone location tracking is more complicated. Anytime your phone is on, a network operator can track your location using triangulation. The only option here is to turn it off and maybe even store it in a Faraday cage bag (like the ShieldSak which I will review). A less abrupt technique (good but not perfect) is to turn off connectivity to the mobile network and only use WIFI.

How Android N will save you money on your monthly data plan

August 24, 2016GeneralEdward Kiledjian

Image by Gord Webster used under creative commons license

Android N (Nougat) has a handful of new very useful features but nothing catches my attention like a feature that can save you cold hard cash. This witchcraft is a result of a feature called Data Saver.

One thing most mobile carriers are good at is charging you top dollar for any data overage you incur. This is true whether you are at home and especially abroad. It is true whether you are in Canada, the US or Hong Kong.

Most of the time users don't realize they busted their data cap until it's too late. Overage can happen because of excessive streaming (music or movies) but it can also happen because some apps aggressively update data in the background without you realizing it....

Google wants to help you tame the data monster intelligently. Instead of just reporting on data usage or cutting off data at a certain threshold, Data Saver can prevent background processes from downloading data when on a metered connection.

Data Saver is a feature that users will have to enable but luckily it isn't an all or nothing option. By turning it on, it prevents almost all background apps from consuming metered data but you can add apps to a whitelist if you want.

There are some apps, by their very design, that must connect in the background to function (think of instant messaging apps, VOIP, etc). For these special cases, developers will be able to ask the user to be added to the whitelist during installation.

Hopefully developers will make these Android N (Nougat) changes intelligently and modify the operation of their apps to minimize background data usage when they detect Data Saver is enabled but they are granted a slot on the coveted whitelist. Unfortunately we'll see some lazy developers just ask for the permission then continue as usual and hopefully users will uninstall those apps sending a strong signal to the developers.

As a Canadian, I am envious of my american friends on one of those beautiful Sprint or T-Mobile unlimited plans. They can ignore this new feature and continue guzzling huge amounts of glorious data. For the rest of us, we should turn this feature on immediately.

My main phone has been an iPhone since the iPhone 3G days (even though I always have other phones available). Until recently, IOS was still superior to Android but not anymore. With the latest changes introduced by Google in Android N (Nougat), I truly feel Android has become a more cutting edge platform and Data Saver is a clear example of that. Hopefully most of you are on devices that will eventually receive Android N.

I can already see the emails flying in asking what devices will be upgraded. We won't know for sure until a manufacturer publishes a statement but here is my bet:

Samsung - Expect most devices since the Samsung Note5/Galaxy S6 to eventually get updated.
LG - LG G5 is probably the only one
Motorola - All 2016 devices will get upgrade and probably the 2015 Moto G
OnePlus - Expect the OnePlus 3 to eventually get updated but don't expect it soon. My guess is sometime mid next year.Don't expect other OnePlus devices to receive Android N
ZTE - The ZTE Axon 7 seems to be a huge hit (I'm trying to get one to review). I expect it to receive an Android N update but like the OnePlus 3, I wouldn't expect it soon

You can pickup a Blackberry PRIV for $299

August 24, 2016GeneralEdward Kiledjian

Blackberry is one of the few Android devices where users are receiving regular security updates. You can pickup an unlocked AT&T version of the Blackberry PRIV for $US299 on eBay.

This is a fantastic price for this device. It is the same price as the new DTEK50 but offers a larger screen and a physical keyboard. Great medium performance phone with a physical keyboard.

Source : eBay